How and where do I put the discount code?

To apply a discount code, please shop through our online store. During checkout, on Step 5: Order Confirmation there is a “Redeem a Coupon” field. You can insert your code and click Apply, our system will then recalculate the order subtotal.

‘Something went wrong’ message during checkout

If you received ‘something went wrong’ error message when you tried to complete your purchase, please try to place the order again and make sure to fill all the required fields including billing first and last names, credit card expiration date, etc. Our shopping cart system also requires browsers that support JavaScript and cookies for.. more »

How do I complete the payment using “Bank Deposit?”

Note: this payment option is only available from our EU Online Store After you have finished placing your order, we will wait for payment before it can be completed. The order total can be checked from your email. Instructions on how to pay for your order are shown below: Bank Name: Sparkasse Bamberg Bank Branch:.. more »

I want to add more items after I completed my order, can I do that?

If the your order has already gone through the checkout process but you still wish to purchase additional items, you have two options: Ask us to cancel your first order and place a new one that includes the additional items. Place another order for only the additional items and request in the “notes” field to.. more »

Can I place an order offline?

Should you experience a problem to complete your order online, you can place your order manually by downloading and filling out the form below. You can then fax it to the following number: (+1) 626 628 3287 Download Order Form (PDF) Please note your shipping address or tell us if the shipping address is the.. more »