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Can I place an order offline?

Should you experience a problem to complete your order online, you can place your order manually by downloading and filling out the form below. You can then fax it to the following number: (+1) 626 628 3287

Download Order Form (PDF)

Please note your shipping address or tell us if the shipping address is the same as the billing address. If you are ordering a product that has different plugs or colors, please write it also.

Example: The Sanctuary – White: 1 (US plug) x $129.95

We will calculate the shipping charges which will be the same as the charges posted on our website. If you would like a confirmation of the shipping charges prior to processing your oder, please check the box on the order form.

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Related Posts

I cannot track my order, has it been shipped?

If you have already received a tracking number, your order has been shipped and been delivered to the correct carrier.  UPS has a very reliable tracking system but US Mail is not quite as reliable and the website is often updated rather late. If the package was just shipped, you may see this notice on.. more »

Do I need to create an account to order from your website?

No, creating an account is fully optional. Although we encourage our customers to create an account during checkout. With an account, you will get the following benefits: Check out faster Save multiple shipping addresses Access your order history Track new orders Track recently viewed items

Can I amend an existing order?

If you want to change the color or plug type on an order that was already placed, please contact us immediately and describe the items that you want to amend and your order number. We usually process the orders in less than 24 hours and we cannot change your order once it has been processed.. more »

Unavailable or out-of-stock items

In rare cases, we might be out of stock for certain product or product variation (ie. color, plug). When this happens, you will not be able to place an order for that specific product until it has become available again. If you want to be notified when the item is in stock, please fill and.. more »

If I create an account, do you also save my credit card information?

No, we never store any credit card information on our server. If you create an account, it will only save the shipping and billing address. You will still need to enter your card information every time you place a new order.

How and where do I put the discount code?

To apply a discount code, please shop through our online store. During checkout, on Step 5: Order Confirmation there is a “Redeem a Coupon” field. You can insert your code and click Apply, our system will then recalculate the order subtotal.

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