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Can I place an order offline?

Should you experience a problem to complete your order online, you can place your order manually by downloading and filling out the form below. You can then fax it to the following number: (+1) 626 628 3287

Download Order Form (PDF)

Please note your shipping address or tell us if the shipping address is the same as the billing address. If you are ordering a product that has different plugs or colors, please write it also.

Example: The Sanctuary – White: 1 (US plug) x $129.95

We will calculate the shipping charges which will be the same as the charges posted on our website. If you would like a confirmation of the shipping charges prior to processing your oder, please check the box on the order form.

Ordering

Related Posts

Do I need to create an account to order from your website?

No, creating an account is fully optional. Although we encourage our customers to create an account during checkout. With an account, you will get the following benefits: Check out faster Save multiple shipping addresses Access your order history Track new orders Track recently viewed items

If I create an account, do you also save my credit card information?

No, we never store any credit card information on our server. If you create an account, it will only save the shipping and billing address. You will still need to enter your card information every time you place a new order.

Can I amend an existing order?

If you want to change the color or plug type on an order that was already placed, please contact us immediately and describe the items that you want to amend and your order number. We usually process the orders in less than 24 hours and we cannot change your order once it has been processed.. more »

I want to add more items after I completed my order, can I do that?

If the your order has already gone through the checkout process but you still wish to purchase additional items, you have two options: Ask us to cancel your first order and place a new one that includes the additional items. Place another order for only the additional items and request in the “notes” field to.. more »

I cannot track my order, has it been shipped?

If you have already received a tracking number, your order has been shipped and been delivered to the correct carrier.  UPS has a very reliable tracking system but US Mail is not quite as reliable and the website is often updated rather late. If the package was just shipped, you may see this notice on.. more »

‘Something went wrong’ message during checkout

If you received ‘something went wrong’ error message when you tried to complete your purchase, please try to place the order again and make sure to fill all the required fields including billing first and last names, credit card expiration date, etc. Our shopping cart system also requires browsers that support JavaScript and cookies for.. more »

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