If you want to change the color or plug type on an order that was already placed, please contact us immediately and describe the items that you want to amend and your order number. We usually process the orders in less than 24 hours and we cannot change your order once it has been processed and shipped.
If the your order has already gone through the checkout process but you still wish to purchase additional items, you have two options: Ask us to cancel your first order and place a new one that includes the additional items. Place another order for only the additional items and request in the “notes” field to.. more »
No, creating an account is fully optional. Although we encourage our customers to create an account during checkout. With an account, you will get the following benefits: Check out faster Save multiple shipping addresses Access your order history Track new orders Track recently viewed items
All orders placed weekdays by 7am Pacific Standard Time will ship same day, all other orders will ship on the next business day. Transit times for international shipments
Should you experience a problem to complete your order online, you can place your order manually by downloading and filling out the form below. You can then fax it to the following number: (+1) 626 628 3287 Download Order Form (PDF) Please note your shipping address or tell us if the shipping address is the.. more »
If you received ‘something went wrong’ error message when you tried to complete your purchase, please try to place the order again and make sure to fill all the required fields including billing first and last names, credit card expiration date, etc. Our shopping cart system also requires browsers that support JavaScript and cookies for.. more »
Thank you for visiting our Support section. If you have a question and could not find the answer from our Knowledge Base, please feel free to contact us using the form on the left.
Please fill all the required fields and describe the problems as clearly as possible.
Important: our reply will be coming from support@bluelounge.zendesk.com. To ensure our emails reach your inbox, please add that email address to your address book.
You can also send your question to this email address:
support [at] bluelounge [dot] com
For wholesale and distribution related questions, please use this form instead.
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